BOONSEN.COM.MY process your order within 24 hours and will ship within the next 24 hours. Item will be delivered to your doorstep the next 2-3 days (CityLink) or 5-7 days (Registered Post) after it is sent.
BOONSEN.COM.MY aims to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
Our aim is to have your items shipped to you as fast as possible. Therefore if you have purchased more than 1 item, you may receive your purchases at different times. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.
In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact Customer Service at [email protected]
There are strictly no returns.
Sale items and purchases made with discount coupons are non-returnable and non-exchangeable.
Exchange can be made if the item(s) sent to you is incorrect or defected only.
If the returns tag is still attached and item is in an unwashed, unaltered and unworn condition, Do take note that all returns are inspected upon receipt. Items must not have been worn, washed, altered and must have all originals tags attached and in original packaging.
If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item value (taking into account discounts given, if any).
You are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased item(s) to us. Please ensure to package the goods well to prevent damage. We strongly recommend that you use a reliable courier service with parcel tracking services.
All returns request after >5 days of parcel delivery will not be approved.
All returns will be charged RM 10.00 handling fees
If you have any other enquiries or feedback, please do not hesitate to email us at [email protected]